You’ve watched the scene a million times on TV or in movies.
Two characters with differing opinions get into an argument, and one of them, through the power of their words, changes the other’s mind. Maybe we like that so much because it so rarely happens in real life.
Both parties tend to leave thinking they were right. And stay that way.
That’s something I’ve been thinking about every since I saw Jeffrey Zeldman’s opening keynote at An Event Apart Boston on Monday. His speech was framed as “advice to up-and-coming” designers, but it worked for an mid-career old(ish) guy... More